Frequently Asked Questions

Find answers to common questions about BookMart, orders, exchange, and membership

All Orders Shipping Exchange Membership Account
How do I place an order? +

Simply browse our collection, add books to your cart, and proceed to checkout. You'll need to create an account or sign in to complete your purchase. We accept credit cards, PayPal, and bank transfers.

Can I cancel my order? +

Yes, you can cancel your order within 24 hours of placement. Contact our support team with your order number and we'll process the cancellation immediately.

Do you offer student discounts? +

Yes! BookMart members get up to 25% off all books. We also run seasonal sales with discounts up to 70% on textbooks during back-to-semester periods.

What are the shipping options? +

We offer standard (5–7 business days), expedited (2–3 business days), and overnight shipping. Free standard shipping on all orders over $25. Campus pickup is also available at no extra cost.

How does campus pickup work? +

Select "Campus Pickup" at checkout. Your order will be delivered to the BookMart pickup point at the Student Centre within 1–2 business days. You'll receive an email when it's ready.

Do you ship internationally? +

Currently we ship within the United States and Canada. International shipping is coming soon — sign up for our newsletter to be notified.

How does the book exchange work? +

You submit your used books through our exchange form. Our team reviews them within 24–48 hours and awards exchange credits based on the book's condition and value. Use those credits to get any book from our exchange catalogue — no money needed.

What condition should books be in? +

Books should be in at least "Good" condition — no missing pages, excessive notes, or damaged covers. Textbooks must include all major chapters.

How many credits do I get per book? +

Credits vary based on the book's retail value, condition, and demand. Typically you'll receive 30–60% of the book's market value in exchange credits.

How does BookMart membership work? +

Choose from three plans: Reader (free), Book Lover ($9.99/month), or Bookworm ($19.99/month). Members enjoy exclusive discounts, free shipping, early access to new releases, and more.

Can I cancel my membership anytime? +

Absolutely. You can cancel your membership at any time from your account settings. Your benefits remain active until the end of the billing period.

Is there a student discount on membership? +

Yes! Students with a valid .edu email get 20% off Book Lover and Bookworm plans for the first 6 months.

How do I create an account? +

Click "Sign In" at the top of any page, then select "Create Account." Fill in your details with your university email and you'll be ready to shop and exchange in minutes.

I forgot my password — how do I reset it? +

On the Sign In page, click "Forgot password?" and enter your email address. We'll send you a reset link within a few minutes.

How do I update my profile information? +

Sign in and go to your Account Settings. From there you can update your name, email, phone number, shipping address, and password.

Still Have Questions?

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